Key Deliverables and Expectations:

Operations Management:

• Manage reservation bookings for rooms & cabins available including responsive communication to guests.

• Manage daily motel operations, including front desk, housekeeping, and maintenance.

• Ensure all computer systems, equipment, and machinery are functioning correctly.

• Coordinate repairs and schedule routine maintenance to keep facilities well-maintained.

• Cleaning the rooms & building and or supervising a team of Housekeepers.

• Perform landscape duties including lawn maintenance & snow removal and or managing others in these roles.

• Inspect the buildings, including heating, cooling, lighting and alarm systems to make sure they are in good working order

• Performing basic repairs and maintenance tasks as required

• Monitoring cleaning materials, tools, and furniture and reordering as required

Guest Services:

• Oversee guest check-ins and check-outs in a courteous and friendly manner to ensure efficient processes.

• Provide and accommodate guests’ needs during their stay in an attentive, courteous and friendly manner.

• Address guest complaints and concerns promptly and professionally.

Staff Supervision and Development:

• Assign and review the work of accommodation services staff.

• Hire, train, and schedule employees to ensure adequate coverage and operational efficiency.

• Schedules and conducts one-on-one meetings, team meetings & safety meetings with employees.

• Complete annual and bi-annual performance reviews.

• Keep track of staff timesheets and payroll to submit to accounting.

• Ensure guests’ safety and security during their stay.

Facility Inspection and Compliance:

• Regularly inspect motel facilities to ensure they meet health, safety, and cleanliness standards.

• Enforce compliance with local regulations and company policies.

Financial and Administrative Duties:

• Ensure proper cash flow and money handling procedures.

• Collect and deliver deposits to the bank as needed. 

• Monitors operations budget including income and expenditures, authorizes expenditures within approved spending limit, and administers budgets following policies and  procedures.

• Maintain accurate records of guest stays, staff hours, and maintenance activities.

• Upload credit card transaction data to a central processor. 

• Monitor inventory levels and ensure necessary supplies are ordered and stocked.

Health and Safety Oversight:

• Implement and monitor safety protocols to protect guests and staff.

• Conduct periodic safety inspections & drills to ensure readiness for emergencies.

• Perform other related duties as requested

Experience and Attributes: 

• 2 years or more of experience in hotel management an asset

• Excellent customer service abilities, including phone etiquette.

• Knowledge of human resources practices for effective staff management.

• Experience working with (PMS) Property Management Booking Systems an asset. 

• Knowledge of financial reporting, effective communications skills, and strong organizational skills. 

• Outstanding written and verbal communication skills in the English language. 

• Ability to work independently and as an integral member of various teams. 

• Strong organizational skills, meticulous attention to detail, and time management skills. 

• Ability to meet deadlines prioritizes assignments, manage multiple tasks simultaneously and maintain confidentiality. 

• Strong proficiency in Microsoft Word, Outlook, and Excel 

• Motivated self-starter with strong interpersonal skills. 

• Highly professional in all aspects of business, presentation, and interaction with all stakeholders, clients, and Members. 

• BC Driver’s License required and clean driver’s abstract 

• Clear Criminal Record Check.

• Valid First Aid certification as an asset